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This Privacy Policy explains how we collect, share and use any information that, alone or in combination with other information, relates to you (“Personal Data”) when you use our website Stefano (the “Website”).

When you use the Stefano services and Website, you understand that you are subject to this Website’s Terms of Use and Privacy Policy.

By visiting the Stefano Website and using its services, you acknowledge that you have read and understood the Privacy Policy and Terms of Use, and you agree to be bound by them. If you disagree with any of the provisions hereunder, or if you refuse to comply with them, please cease to use this Website.

Our Privacy Policy, detailed below, describes how we collect, use and disclose personal information. By placing an order, you accept that we will use your personal information in accordance with the Privacy Policy. This Privacy Policy governs our practices regarding the personal information collected through our Website, Stefano


We may, at any time, review the Terms of this Privacy Policy and update their provisions. It is your responsibility to visit this page regularly and to familiarize yourself with the updated terms. By continuing to use the Website regularly after a change to terms, you agree to be bound by the updated terms, with continued provision of the use of the Website constituting consideration from us to you for so being bound.


For the purposes of this policy, “Personal Information” is any information concerning an identified or identifiable natural person. An identifiable person is someone who may be directly or indirectly identified by reference to one or several specific elements unique to his physical, physiological, genetic, mental, economic or social identity.


When you provide your personal information to perform a transaction, verify your credit card details, place an order, plan a delivery or return a product, you consent to letting us collect your information and use it for that purpose only.

If, after giving this consent, you change your mind and no longer consent to letting us contact you or collect and use your information, you can inform us at


We process the following Personal Information: your name, gender, email address, residential address, date of birth, telephone numbers, preferred language, previous purchases (list of purchased products, date ordered, invoicing and delivery address), data required for processing payments, including credit card numbers, excluding their CVV. We are also likely to process the following Personal Information in certain circumstances: your geolocalization data, your social media account identifiers, your profile pictures and other information which you make public using your social media accounts, and may collect information about you when you register to become a member of the Website. In addition, we also process certain cookies and other similar technologies, such as information collected using HTML and Flash cookies, web beacons and other similar technologies.

We record logs on the servers of certain websites which include certain information such as your IP address, your device’s unique identifier, the date and time when you used the website, cookies which identify your web browser and its language as well as various requests made to servers and their answers.

 We compile information about the devices you use to access the website, such as the device model, the operating system version, the device’s memory and unique identifier, publicity cookies, the type of browser, language, time zone, information about your mobile and wireless network connections (your mobile telephone number, your service provider and the signal strength), the web pages visited by you immediately before and after your visit, the web pages and advertisements you view as well as the links you click on in the Site, your reaction to offers and advertisements presented on Stefano, including those offered by third-party websites;

Here are the purposes why Stefano processes your Personal Information.


Stefano uses your personal information for one or more of the following purposes: 

(1) To identify you; 

(2) Improve the content of the Website; 

(3) Personalize the content or presentation of the Website for consumers; 

(4) Notify consumers of updates to the Website; 

(5) Communicate with consumers for marketing purposes; 

(6) Improve its products and services;

  (7) Process and ship your product orders; 

(8) Deal with your consumer complaints or requests; 

(9) Assist in ensuring the relevancy of the Services by adapting the content to your personal needs;

(10) Optimize your customer experience when using the website; 

(11) Complete a transaction initiated through the website; 

(12) Ensure after-sales service following a transaction completed through the website; 

(13) Allow for your registration to the Services and your subsequent identification; 

(14) Notifying you of any fact or event likely to interest you; 

(15) Allow targeting your preferences and interests to propose publicity likely to interest you; 

(16) Register you, at your request, on our mailing list and in our various contests and promotions; 

(17) Allow you to have the full benefit of the functionalities and services made available on the website; 

(18) Allow you to receive notices, updates, alerts or other types of communication from us concerning the Stefano website.

We do not sell or lease your personal information to third parties. We use your personal information in the context of our business activities. 


When you make a purchase on the Stefano Website, we collect the personal information you provide as part of our sales process. This personal information may include your name, your home address, your email address and your phone number. Your personal information can also let us know whether you have opened our promotional emails or how you have used our website.

When you visit the Stefano Website or send us an email, you communicate with us electronically. By doing so, you consent to receiving electronic communications from us. With your permission, we may send you emails to inform you about our latest news, our new products, our promotional offers, and future updates to our Website and Terms of Use.

We also receive personal information about you from other sources. For instance, our payment processing services will send information about your credit card to let us know if the card details you provided have been accepted or declined; our delivery service will send information regarding your order delivery.


We may disclose your personal information to our service providers in order to support our business activities. For instance, we can share your home address with companies offering home delivery services for our orders. We share information with advertising and promotional services. We demand that our service providers protect the privacy of your personal information. Additionally, our service providers are not authorized to use or disclose your personal information for purposes other than providing services on our behalf without your consent.

We may disclose any information we hold about you in the event of the merger or sale of our company (in whole or in part), or in the context of a business reorganization or any other change to the company’s leadership.

If needed, we may also disclose your personal information for the purpose of recovering a debt you owe us, or in the event of a legal investigation, when we are legally authorized to do so.


We may disclose your Personal Information to other companies which supply services to us or in our name. In addition, we may disclose your Personal Information to an organization or person whose services were retained by our company, namely our auditors. We shall disclose to these companies only the information they need to supply the service and they are prohibited from using this information for other purposes.


We may disclose your Personal Information to any of the companies and affiliates which are part of our group of companies (i.e. its subsidiaries, affiliated companies and the members of its group) to serve you better and to provide you with information concerning the products and services of our group.


Information about our users, including Personal Information, may be disclosed in the case of bankruptcy, amalgamation, sale or the transfer of our company’s assets, an acquisition or a similar transaction. We shall deploy reasonable efforts to notify you in case of such a transaction in which your Personal Information should be disclosed to a third party. For example, we will publish a notice of transfer of Personal Information, and if we have your email address, we will forward a notice of the transfer of Personal Information to that address. In addition, we will require that the third party which accordingly receives your Personal Information agrees to protect the confidentiality of your Personal Information in compliance with this Policy and that it respects applicable laws regarding Personal Information. It shall also undertake to process your Personal Information only in compliance with this Policy unless giving you prior notification, and when required by law, by obtaining your prior consent.


We may disclose your Personal Information if we consider in good faith that this measure is required by legal process, a warrant or by any other judicial or administrative decision rendered in compliance with the law. We may also disclose Personal Information if we consider in good faith that this measure is appropriate or necessary to avoid an infringement of our conditions or terms of use, of our user licence agreements or of any other agreement to which you are a party, to protect ourselves from a claim, to protect our rights, property, safety or those of a partner, a person or the general public, to maintain and ensure the safety and integrity of the Services or of our infrastructures from abusive or illegal use, to defend ourselves against third party claims or allegations or to cooperate with competent government regulatory agencies. 


We may disclose your Personal Information to third parties if we have obtained your consent to do so.  We may disclose your Personal Information to our legal advisers or others, if they are subject to confidentiality obligations at least as strict as those provided in this Policy and if they comply with applicable laws governing personal information.


Cookies are text files that web browsers place on computer hard drives when sites are visited. Cookies cannot damage files and cannot read information stored on the user’s hard drive. Stefano may in the future use cookies to help us measure the number of visits, average length of visits, pages viewed and other statistics relating to the use of our website. Our cookies do not pose any security risk to you, as they do not contain any personal information, only a string of special characters that informs the service that you have already used the Website. No personal information is stored inside the cookies. Please note that some features of the Website may not work if you do not accept cookies. Therefore, please accept any cookies that we send to your computer. You can disable the cookie warning by selecting certain preferences or options from your browser menu and closing the warning button.


You are presumed to have given your consent by clicking on the “I understood” button on the information banner visible when first connecting to the Site; by continuing to browse, i.e., when you click on an element of the Site (image, link, “search” button, etc.) or go to another page of the Site.

If you accept via your browser software the recording of Cookies in your terminal, the Cookies integrated into the pages and content you consulted may be temporarily stored in a dedicated space of your terminal. They will be readable only by their issuer.


If you refuse the registration of Cookies in your terminal or browser, or if you delete those registered there, you will be informed that your navigation and experience on the website may be limited. This could also be the case when the Publisher of the website or one of its service providers could not recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Stefano declines all responsibility for the consequences related to the degraded functioning of the Services resulting from (i) the refusal of Cookies by the User (ii) the impossibility for Stefano to save or consult the Cookies necessary for their operation due to the User’s choice.


We use third-party services to help provide our own services, including to host our website and to help us understand how our services are used. These third-party service providers may use cookies or other technologies to collect information regarding your use of our services and website. Google Analytics and Facebook Pixel use cookies to collect information about how you browse the Website; said cookies are stored on servers located in the United States, among other countries. Google and Facebook may share this information with third parties if they are legally required to do so or if these third parties process data on their behalf.

When you access our website, we automatically collect information in order to personalize your experience. This includes, for example, information about the site that referred you to our website, the type and version of your operating system, your geographical location (region), your language, and your IP address. We also collect information about the way you browse our website, for instance by recording the pages you visit and the time you spend on some pages. We use this information for various technical reasons, in order to make sure our pages load correctly in your browser, and to customize the offers we propose to you. We also use this information to improve our website and our services.


We shall store your Personal Information only for the period of time required to complete the objectives identified in this Privacy Policy. More specifically:

1) As long as you keep your user account open, we will store the Personal Information you are asked to disclose when you open your account;

2) We delete any information compiled using cookies or other similar technologies;

4) We delete all log files;

5) We delete all the information about your devices which we compile;

6) We delete all other types of Personal Information.

When a membership account is closed or when a transaction initiated through the website is completed, some of the Personal Information linked to that membership account or to the customer may be stored in our records. This Privacy Policy applies to the Personal Information of our former users and customers and we take the same care and precaution for those accounts as we do for the accounts of our current users and customers.

In addition, if necessary, we may store the Personal Information linked to a particular membership or to a former client, even after the particular account has been closed or the transaction initiated through the Services was completed, to (i) fulfil any legal obligation it has by law or otherwise, (ii) to settle any litigation, (iii) to prevent any fraud or abuse or (iv) to apply this Policy or the general conditions


Your personal information may be used or stored outside of Canada by us or by our service providers. In such a case, your information will be subject to the laws of the country in which it is used or stored.


You may find links on the Stefano website which lead to other websites, which are not under the control or responsibility of the company. We have no means to control these Websites and do not guarantee the availability, reliability or legality of such Websites. We do not endorse or approve those Websites. You access third party websites entirely at your own risk.

Our company is entitled to insert publicity on all of the Services. This publicity may contain links to other Websites. Our company does not at any time approve or endorse and is not responsible for the ideas, opinions, products, services or generally the content of any of the publicity and content of the third-party websites to which it gives access.


We take your privacy very seriously. If you have any questions, concerns or complaints about this Privacy Policy or the way we process your personal information, or if you want to exercise your rights as described above, please contact us at

48 Dante Street, Montreal,

QC H2S 1J6